Incident detail

Errors receiving image messages on Whatsapp channels

Resolved incidentMinor

Provider

Timeline window

Jan 20, 2026, 2:14 PM UTC to Jan 20, 2026, 5:14 PM UTC

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Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

Investigating
Jan 20, 2026, 2:14 PM UTC
We are currently investigating this issue.
Identified
Jan 20, 2026, 3:48 PM UTC
The issue has been identified and a fix is being implemented.
Monitoring
Jan 20, 2026, 4:54 PM UTC
A fix has been implemented and we are monitoring the results.
Resolved
Jan 20, 2026, 5:14 PM UTC
This incident has been resolved.