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Incident detail

Facebook Lead Ads Error: "Unsupported get request. Object with ID "..." does not exist, cannot be loaded due to missing permissions or does not support this operation"

Facebook Lead Ads Error: "Unsupported get request. Object with ID "..." does not exist, cannot be loaded due to missing permissions or does not support this operation"

Resolved incidentMinor0 affected services

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Incident updates

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  1. Identified

    We've identified that Meta API is experiencing issues impacting Facebook Leads* data and payloads. Our team created a bug report and escalated this to Meta team and awaiting their confirmation & resolution of the ongoing issue. We are actively monitoring the situation and will update you as soon as we have an update or more information available.

  2. Monitoring

    Facebook Lead Ads API traffic is looking stable for now. We keep monitoring the situation and awaiting confirmation from Meta about situation being fully resolved

  3. Resolved

    Meta has resolved the issue on their end, and API traffic has returned to normal state. Your Facebook Lead Ads scenarios should now be working as expected, and new leads from Facebook will resume flowing through without issues. If you are still experiencing issues, do not hesitate to contact our support.