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Incident detail

Password reset emails

Password reset emails

Resolved incidentMinor0 affected services

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Incident updates

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  1. Investigating

    We are investigating an issue where some clients attempting to reset their passwords may receive an incorrect confirmation email stating that their password was changed, even though the password reset was not successfully completed. Our teams are reviewing the issue and working to understand the scope of impact. We will provide another update as soon as more information is available.

  2. Identified

    The issue has been identified and a fix is being implemented.

  3. Monitoring

    A fix has been implemented and we are monitoring the results.

  4. Resolved

    This incident has been resolved.