Provider
KrakenIncident detail
Password reset emails
Resolved incidentMinor
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Timeline
Incident updates
Every update Kraken posted, oldest to newest, exactly as it appeared on their official status page.
Investigating
We are investigating an issue where some clients attempting to reset their passwords may receive an incorrect confirmation email stating that their password was changed, even though the password reset was not successfully completed.
Our teams are reviewing the issue and working to understand the scope of impact. We will provide another update as soon as more information is available.
Identified
The issue has been identified and a fix is being implemented.
Monitoring
A fix has been implemented and we are monitoring the results.
Resolved
This incident has been resolved.
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