Provider
KrakenIncident detail
Issues with available balance displayed for Instant Buy on Kraken App
Resolved incidentMinor1 affected service
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Timeline
Incident updates
Every update Kraken posted, oldest to newest, exactly as it appeared on their official status page.
Investigating
We are investigating an issue affecting some clients using the Kraken App, where the available balance for Instant Buy may display as €0 or the equivalent of 0 in other fiat currencies. As a workaround, Instant Buy is currently available through the Kraken website.
Our team is actively investigating the issue and working to restore normal functionality. We will provide another update as soon as more information becomes available.
Identified
The issue has been identified and a fix is being implemented.
Monitoring
A fix has been implemented and we are monitoring the results.
Resolved
This incident has been resolved.
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