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Incident detail

Funding Delays on BNB Smart Chain (BEP20)

Funding Delays on BNB Smart Chain (BEP20)

Resolved incidentMinor0 affected services

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Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    We're investigating an issue with the BNB Smart Chain (BEP20) funding gateway. Deposits and withdrawals may be delayed at this time. All other funding methods are operating normally. We are working diligently to resolve the issue and will keep you updated.

  2. Investigating

    We are continuing to investigate this issue.

  3. Monitoring

    A fix has been implemented and we are monitoring the results.

  4. Identified

    We’re still seeing some delays with the BNB Smart Chain (BEP20) funding gateway, so deposits and withdrawals may take longer than usual right now. All other funding methods are working normally.

  5. Identified

    We are continuing to work on a fix for this issue. We’re still seeing some delays with the BNB Smart Chain (BEP20) funding gateway.

  6. Identified

    We are continuing to work on a fix for this issue. New deposits and withdrawals on the BNB Smart Chain (BEP20) funding gateway are processing normally. However, we are still investigating a backlog of deposits submitted previously that remain delayed. Our team is actively working to resolve these outstanding deposits and restore full service. We will provide further updates as more information becomes available.

  7. Monitoring

    A fix has been implemented and we are monitoring the results.

  8. Resolved

    This incident has been resolved.