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Incident detail

MyKinsta dashboard login issues

MyKinsta dashboard login issues

Resolved incidentCritical1 affected service

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Incident updates

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  1. Investigating

    We are currently investigating reports for new sessions in MyKinsta dashboard where the login to our dashboard is hanging. We will provide updates as soon as they become available.

  2. Identified

    The issue has been identified and a fix is being implemented.

  3. Investigating

    The fix we attempted to deploy didn't work, we are continuing to investigate this further on our end. We will provide updates as soon as they become available! Thanks for your understanding and patience.

  4. Investigating

    Our Engineering team has identified that this is impacting other MyKinsta-related actions, such as creating new environments and adding domains to environments. We are continuing to investigate this issue. Thank you for your continued patience.

  5. Investigating

    Our Engineering team are continuing to investigate the issue. If you require assistance and are unable to log into MyKinsta, please reach out to our Support team by emailing support@kinsta.com.

  6. Investigating

    Our Engineering team are continuing to investigate the issue.

  7. Investigating

    MyKinsta will be completely unavailable while our Engineering team continue to focus on resolving this issue. Websites are not impacted by this MyKinsta outage. Thank you for your continued patience.

  8. Investigating

    Our Engineering team are continuing to investigate the issue as a priority.

  9. Monitoring

    Our Engineering team has implemented a solution and is currently monitoring the results.

  10. Monitoring

    MyKinsta has remained fully operational since the solution was deployed. We will continue to monitor the situation.

  11. Resolved

    MyKinsta has remained operational during our monitoring, and as such, we will mark this incident as resolved. Thank you for your patience throughout this, and we do apologize for any issues you experienced attempting to access MyKinsta.