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Incident detail

Degraded Agent Service on MacOS, Windows and Linux

Resolved incidentMinor

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Timeline

Incident updates

Every update JumpCloud posted, oldest to newest, exactly as it appeared on their official status page.

  1. Investigating

    We are currently aware of reports with agent Installation failing, this is affecting MacOS, Windows and Linux. We are investigating the cause of the issues currently, and will provide an update within one hour.

  2. Identified

    The issue has been identified and a fix will be implemented soon.

  3. Monitoring

    A fix has been implemented, and Agent installations should now be functioning as expected. Our team is actively monitoring the situation to ensure continued stability.

  4. Resolved

    The incident has been resolved.

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