Incident detail

Multiple Locations - SMS & Number Lookup Delivery Degradation

Resolved incidentMinor

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Jul 15, 2026, 4:02 PM UTC to Jul 15, 2026, 4:02 PM UTC

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Resolved
Jul 15, 2026, 4:02 PM UTC
We experienced an issue affecting SMS and Number Lookup services across Multiple Locations.
During the specified period, part of Infobip customers may have experienced issues with termination of SMS traffic and Number Lookup requests towards certain carriers. Our core SMS platform was unaffected by this issue and the majority of traffic has been re-routed to alternative solutions, however, a portion of traffic experienced degraded delivery.
Start (UTC): 15 July 2026 13:00
End (UTC): 15 July 2026 15:28
Impact: SMS delivery degradation and Number Lookup service disruption.