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Incident detail

[INC-983] API Security Issue

Resolved incidentMajor

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Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    We are investigating an issue where some customers are unable to access the API Security "My APIs" Inventory and upload/manage OAS/Swagger files. Our technical teams are currently investigating the issue. Further updates will follow.

    The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

    In the event of a service disruption, the update will include potential impacts to any affected region.

  2. Investigating

    We are continuing to investigate this issue.

  3. Identified

    We have identified the source of the issue affecting access to the API Security Page, "My APIs" Inventory and upload/manage OAS/Swagger files. Technical teams are planning remedial action. Further updates to follow.

    The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

    In the event of a service disruption, the update will include potential impacts to any affected region.

  4. Monitoring

    Technical teams have performed remedial actions and the API Security Page back to normal . Technical teams will continue monitoring the system.

    The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

    In the event of a service disruption, the update will include potential impacts to any affected region

  5. Resolved

    The incident has been resolved and normal service levels have been restored.

    The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

    In the event of a service disruption, the update will include potential impacts to any affected region.