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Incident detail

[INC-1166] Service Degradation Affecting Newly Onboarded Sites

Resolved incidentMinor1 affected service

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Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    We are investigating a service degradation affecting resolution for some newly onboarded sites. Our teams are working to determine the cause and will provide updates as more information becomes available. The next update will be provided by 09:15 UTC.

  2. Identified

    Our internal teams have identified the service degradation that is affecting the newly onboarded sites. We are currently working to remediate the incident and further updates will be provided as information becomes available.

    The next update will be before 09:45 UTC

  3. Identified

    Efforts into mitigating the issue are still ongoing. Further updates will be provided as information becomes available. The next update will be before 11:15 UTC

  4. Identified

    Efforts to mitigate the issue are still ongoing. Our teams continue working to restore normal service. Further updates will be provided as information becomes available.

  5. Identified

    Imperva teams continue working to mitigate the issue and restore normal service. We are currently implementing and validating mitigation actions. Further updates will be provided as information becomes available.

  6. Identified

    Mitigation efforts are ongoing. Our teams have completed additional configuration changes and continue working to restore normal service. Further updates will be provided as information becomes available.

  7. Monitoring

    A fix has been implemented and we are monitoring the results.

  8. Resolved

    This incident has been resolved.

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