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Incident detail

HubSpot is experiencing issues

Resolved incidentMinor1 affected service

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Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    Object Index views across the CRM are partially unavailable in portals in the EU1 hublet since 03:21 PM GMT+8 (UTC +08:00). We are investigating the cause and will update this page when we have more information. We will be back with an update within 45 minutes.

    The information on this page reflects our understanding of the incident and impact at the time of the update.

  2. Monitoring

    We've addressed the issue that prevented customers from using certain tools, affecting all EU customers since 8:21 AM BST on July 22. We're monitoring performance closely to ensure the tools recover properly.

  3. Resolved

    Between 08:21 AM GMT+1 (UTC +01:00) and 11:30 AM GMT+1 (UTC +01:00), many customers in Europe experienced issues with customer platform tools. This was caused by a server impairment. As of 11:30 AM GMT+1 (UTC +01:00), our customer platform tools are working properly and the incident has been fully resolved.

    HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability.

    The information on this page reflects our understanding of the incident and impact at the time of the update.