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Incident detail

Partial Global-2 Outage affecting SIMs with prefix 8935*

Resolved incidentMinor

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Timeline

Incident updates

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  1. Investigating

    One of our upstream network partners is experiencing an outage affecting new registrations on their 2G, 3G, and 4G/LTE networks. We have notified the partner and are working with them to resolve this issue. This outage only affects SIM cards with the ICCID prefix 8935*.

  2. Monitoring

    A fix has been implemented and we are monitoring the results. We are seeing traffic starting to return to normal levels.

  3. Resolved

    This incident has been resolved.