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Incident detail

Partial Data Outage on Global-3 SIMs affecting 4G Services (8946* Prefix)

Resolved incidentMinor

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Incident updates

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  1. Investigating

    One of our partners is experiencing issues that is affecting the ability to connect and transmit cellular data. Hologram is investigating an issue affecting 4G services globally, it may cause problems attaching to 4G networks and using 4G services. This only is affecting SIMs with the 8946* prefix.

  2. Monitoring

    The issue has been identified and a fix was implemented. We are seeing traffic returning to normal levels.

  3. Resolved

    This incident has been resolved.