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Incident detail

Connectivity issues on Global-3 (G3) profiles (ICCID prefix 894642*)

Resolved incidentMajor

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Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    We are currently investigating a reported issue on our Global-3 (G3) profiles (ICCID prefix 894642*). We are seeing devices having trouble establishing and maintaining sessions on 4G/LTE. We are actively working with our upstream partners on a resolution and we'll provide updates as more information becomes available.

  2. Monitoring

    Our metrics show traffic is returning to normal levels and we'll continue monitoring and update accordingly.

  3. Resolved

    This incident has been resolved.