Incident detail

Backlog of usage reporting on Global-1 (ICCID prefix 89445*) profiles

Resolved incidentMinor

Provider

Timeline window

Mar 18, 2026, 12:02 PM UTC to Mar 19, 2026, 2:03 PM UTC

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Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

Monitoring
Mar 18, 2026, 12:02 PM UTC
We are experiencing a backlog of incoming usage messages from our upstream provider on Global-1 profiles. Usage reporting in the Dashboard and API is currently delayed while the backlog is being processed. Usage reporting is not affected on any other profiles.
Connectivity is not affected on any profiles.
Monitoring
Mar 18, 2026, 6:31 PM UTC
There is a fix in place. Engineering team is continuing to monitor.
Resolved
Mar 19, 2026, 2:03 PM UTC
This incident has been resolved.