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Heroku Feature Degradation

Resolved incidentMinor1 affected service

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Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    Heroku engineers are investigating.

  2. Monitoring

    At 13:31 UTC on September 24, 2026, some Common Runtime customers began experiencing intermittent loss of application logs in the US region. Our engineers are working to resolve the issue.

  3. Monitoring

    Engineers are continuing to investigate this issue. The current known impact is intermittent router logs being dropped in a subset of US regions. App logs are unaffected. We will provide another update in the next 60 mins.

  4. Monitoring

    Engineers have fixed the issue and are monitoring. All router logs are now being successfully delivered.

  5. Resolved

    Incident resolved.

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