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Incident detail

Issues Re-enabling SAML connections

Resolved incidentMinor

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Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    We are aware of and investigating reports of errors when attempting to enable SAML for organizations right after having deleted SAML configurations.

    For the moment, we strongly recommend not deleting SAML configurations from an organization.

  2. Identified

    Our Engineering team has identified the cause Our Engineering team has identified the cause to be with an upstream provider. We are working with the provider to restore functionality as soon as possible. Once we have additional information, we will share another update.

  3. Monitoring

    We are seeing our upstream provider services recovering and our own tests are now passing. We are monitoring the situation closely and will post an update as soon as the issue is fully resolved.

  4. Resolved

    Our upstream provider has resolved the issue. These systems should now be operating normally. If you continue to experience any problems, please open a ticket with our support team.