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Incident detail

Intermittent connection resets during azure resource management or external provider downloads

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Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    We are aware of and investigating reports of degraded performance. Our team is working to identify and resolve the issue. We will post updates with more information as it becomes available.

  2. Investigating

    We are aware of and investigating reports of intermittent connection resets during provider downloads and certain resource management actions. Our team is working to identify and resolve the issue. We will post updates with more information as it becomes available.

  3. Investigating

    We are aware of and investigating reports of degraded performance. Our team is working to identify and resolve the issue. We will post updates with more information as it becomes available.

    We have discovered issues related to concurrency when communicating to Azure. We are working with provider teams on root cause and mitigation, and will update within an hour.

  4. Resolved

    These systems should now be operating normally. If you continue to experience any problems, please open a ticket with our support team.

  5. Investigating

    We are aware of and investigating reports of degraded performance. Our team is working to identify and resolve the issue. We will post updates with more information as it becomes available.

  6. Investigating

    We are aware of and investigating reports of degraded performance. Our team is working to identify and resolve the issue. We will post updates with more information as it becomes available.

  7. Monitoring

    At this time we are not observing any impact, but we are aware that the issue has been intermittent. We are monitoring the situation closely and will post an update as soon as the issue is fully resolved or if the impact returns.

  8. Identified

    Our Engineering team has identified the cause and we are actively working on a fix. Once we have additional information, we will share another update.

  9. Investigating

    We are aware of and investigating reports of intermittent connection resets with AzureRM based resource management and downloads of external providers. Our team is working to resolve the issue. We will post updates with more information as it becomes available.

  10. Investigating

    We are aware of and investigating reports of degraded performance. Our team is working to identify and resolve the issue. We will post updates with more information as it becomes available.

  11. Identified

    Our Engineering team has identified the cause and we are actively working on a fix. Once we have additional information, we will share another update.

  12. Identified

    We have deployed a fix for intermittent connection resets with AzureRM based resource management.

    We are continuing to work on a fix for intermittent connection failures during downloads of external providers.

    Once we have additional information, we will share another update.

  13. Resolved

    Our Engineering team has mitigated the issue. These systems should now be operating while we are working toward a permanent solution with our third-party vendors. If you continue to experience any problems, please open a ticket with our support team.

  14. Monitoring

    Our Engineering team has mitigated the issue affecting AzureRM-based resource operations, and these systems are now operating normally.

    We are continuing to work with our third-party vendors on a permanent fix. In the meantime, users may still experience intermittent network issues when downloading third-party Terraform providers hosted outside our cloud environment.

    We appreciate your patience as our teams continue working toward full resolution

  15. Resolved

    Our Engineering team has mitigated the issue affecting AzureRM-based resource operations, and these systems are now operating normally. We’ve also implemented a workaround to address intermittent errors with other provider downloads, and all systems are currently stable.

    We are continuing to work with our third-party vendors on a permanent fix and appreciate your patience as we move toward full resolution.