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Incident detail

All modules are running slow in Prod1/2/3/4 due to cloud provider incident

Resolved incidentMajor1 affected service

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Timeline

Incident updates

Every update Harness posted, oldest to newest, exactly as it appeared on their official status page.

  1. Investigating

    We are currently investigating this issue.

  2. Investigating

    The slowness could cause either of below symptoms:

    • Pipelines not starting
    • Delays in execution
    • Pipelines being cancelled due to timeouts
  3. Investigating

    Our cloud provider is facing an active incident and we are following up.

  4. Investigating

    We are continuing to investigate this issue.

  5. Identified

    Our cloud provider has confirmed an ongoing incident impacting multiple regions. Harness pipelines have not experienced failures as a result, though some users may continue to experience slowness. We are monitoring the situation closely and will provide updates as more information becomes available.

  6. Monitoring

    We are observing improved latencies across the board following the fix implemented by our cloud provider. We are continuing to monitor the situation closely and will provide further updates as warranted.

    We noted some stuck executions for CI for couple of customers, which we are investigating

  7. Resolved

    This incident has been resolved.

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