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Grafana Cloud login issues for users with role of None

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Timeline

Incident updates

Every update Grafana Cloud posted, oldest to newest, exactly as it appeared on their official status page.

  1. Investigating

    We’re currently investigating an issue with user logins with the None role in Grafana Cloud. Our team is actively working to identify the cause. Thank you for your patience.

  2. Identified

    We’ve identified the cause of the issue impacting users with the role of None from logging in. Our team is currently implementing a fix.

  3. Identified

    We are in the process of implementing a fix and are monitoring the rollout. Thank you for your patience.

  4. Resolved

    Users with the None role authenticating via Grafana.com should be able to access their stacks again

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