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OutageDeck

Incident detail

High number of 5XX on the Machines API and dashboard

Resolved incidentCritical1 affected service

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Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    Existing machines are unaffected. We are investigating the issue.

  2. Investigating

    We are continuing to investigate this issue.

  3. Identified

    We've identified an internal service providing authentication to our Machines API has failed, our team is currently looking at our options for restoring this service. Existing Machines/Apps will continue to run as normal. Thank you for your patience.

  4. Identified

    We've identified an internal service providing authentication to our Machines API has failed, our team is currently looking at our options for restoring this service. Existing Machines/Apps will continue to run as normal. Thank you for your patience.

  5. Monitoring

    A fix has been implemented and we are monitoring the results.

  6. Monitoring

    Some Managed Postgres v1 clusters are degraded. We are working on fixing them. Managed Postgres v2 is unaffected.

  7. Monitoring

    We are still working on fixing degraded Managed Postgres clusters.

  8. Resolved

    This incident has been resolved.