Incident detail

WhatsApp outbound message failures

Resolved incidentMajor0 affected services

Provider

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Jul 9, 2026, 5:33 PM UTC to Jul 9, 2026, 10:34 PM UTC

Timeline

Incident updates

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Identified
Customers using WhatsApp to initiate outbound messages will see failed conversations. We've identified the problem and a fix is being rolled out.
Jul 9, 2026, 5:33 PM UTC
Resolved
The fix has been released. Outbound WhatsApp messaging is operating normally.
Jul 9, 2026, 10:34 PM UTC