Provider
Elastic CloudIncident detail
Increased error rates for microsoft-multilingual-e5-large
Resolved incidentMajor
Timeline window
to
Outage alerts
Get alerted the next time Elastic Cloud breaks
Free email alerts for up to 5 providers. No card, live in about a minute. Paid plans add Slack, Teams, Discord, and webhook delivery across your whole stack, plus higher API quotas.
Timeline
Incident updates
Every update Elastic Cloud posted, oldest to newest, exactly as it appeared on their official status page.
Investigating
We are seeing elevated error rates from the upstream provider for the microsoft-multilingual-e5-large embedding model. Search embedding requests to this model may fail. We are investigating
Investigating
We're seeing some improvement in availability but are continuing to monitor the situation. We will follow up with more information in due course.
Monitoring
Unfortunately, we can no longer support the E5 Multilingual Large model on the Elastic Inference Service due to continued upstream provider issues. Any customers requiring this model should set up custom inference endpoints using their own API keys.
Resolved
The microsoft-multilingual-e5-large model has been retired from the Elastic Inference Service. Requests to this model now return an error.
Customers who wish to use this model with Elastic cloud must create a custom inference endpoint using their own API key. See our inference documentation for further details: https://www.elastic.co/docs/api/doc/elasticsearch/group/endpoint-inference
Keep exploring
More from Elastic Cloud
Neighboring incidents on Elastic Cloud's timeline and the rest of their record on OutageDeck.