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Incident detail

Messaging failures

Resolved incidentCritical1 affected service

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Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Identified

    We are currently investigating an issue that is impacting users' ability to send direct messages. Other functionality including interactions, shop, and SDK integrations are also affected.

  2. Identified

    We are continuing to work on a fix for this issue.

  3. Identified

    We are actively working toward system recovery and will post another update in 10 minutes.

  4. Monitoring

    We have a fix in place are seeing recovery, although some users may still be seeing impact.

  5. Monitoring

    We're seeing significant positive impact from our earlier fix; nearly all users should be recovered at this point. We are monitoring closely.

  6. Resolved

    This incident has been resolved.

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