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Incident detail

Issues affecting user syncing, Atlassian Administration

Issues affecting user syncing, Atlassian Administration

Resolved incidentMajor1 affected service

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Incident updates

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  1. Investigating

    We are investigating reports of errors loading Users and Groups pages in Atlassian Administration, and errors affecting user IDP syncing. We will provide more details once we identify the root cause.

  2. Identified

    We continue to work on resolving the user syncing functionality for Confluence, Jira Work Management, Jira Service Management, Jira, Trello, and Guard. We have identified the root cause and expect recovery shortly.

  3. Monitoring

    We have identified the root cause of the issue and have mitigated the problem. We are now monitoring closely.

  4. Resolved

    Between 07:40 UTC and 10:31 UTC, we experienced issues affecting user syncing in Atassian Administration. This affected Confluence, Jira Work Management, Jira Service Management, Jira, Trello, and Guard. The issue has been resolved and the service is operating normally.