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Incident detail

Degraded Performance - SEPA Direct Debit Deposits (EU)

Active incidentMinor1 affected service

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Started

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Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    We are aware that some users in Germany and the EU may be experiencing degraded performance when making SEPA Direct Debit (SDD) deposits. SEPA Credit Transfers and all other payment methods remain unaffected. Our team is investigating this issue and will provide an update shortly. Your funds are safe.

  2. Investigating

    We are continuing to investigate this issue.