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Incident detail

Cluster connectivity and execution issues

Resolved incidentMajor1 affected service

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Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    We are investigating an issue affecting a subset of Free Tier clusters in eu-west-1, where some clusters may be unable to connect or execute queries. Teams have been notified and are actively working on mitigation.

  2. Investigating

    We are investigating an issue affecting a subset of Basic clusters in eu-west1, where some clusters may be unable to connect or execute queries. Teams have been notified and are actively working on mitigation.

  3. Investigating

    We are investigating an issue affecting a subset of Basic and Standard clusters in eu-west1, where some clusters may be unable to connect or execute queries. Teams have been notified and are actively working on mitigation.

  4. Monitoring

    Teams have mitigated the immediate active impact, but work continues to ensure the problem does not recur and to fully understand the root cause. For now we will continue to monitor the situation. If you continue to experience impacts, please reach out to Support.

  5. Resolved

    Following an extended period of monitoring, the team has confirmed that the cluster remains healthy and stable.

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