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Request latency and timeout

Resolved incidentMajor

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Timeline

Incident updates

Every update Cloudsmith posted, oldest to newest, exactly as it appeared on their official status page.

  1. Investigating

    We have identified an issue causing request latency and timeouts affecting metadata requests and package downloads.

  2. Investigating

    We have taken steps to mitigate customer impact, but continue to see latency and timeouts affecting metadata and package download requests. Next update by 17:30 UTC.

  3. Monitoring

    We have returned to normal operations, but will continue to monitor.

  4. Resolved

    Between 16:04 and 17:13 UTC, customers experienced latency and timeouts affecting metadata and package download requests. We have confirmed normal operations.

  5. Monitoring

    We observed increased latency and timeouts between 18:48 and 19:08 UTC. We continue to closely monitor.

  6. Resolved

    We have confirmed that our services have returned to normal operations.

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