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Errors affecting API and web requests

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Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    We are investigating reports of intermittent 500 errors affecting API and web requests across all regions, starting from approximately 17:14 UTC and finishing at 17:15 UTC (Approx 31 seconds impact), related to Database connection exhaustion.

    We detected a small number of errors across millions of successful requests in the window. The team is investigating the cause

  2. Investigating

    Impact has been confirmed as ended. The engineering team is investigating & monitoring.

  3. Resolved

    No further impact to API or Web applications outside of the 1 minute window

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