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Incident detail

OTP Deliverability Errors

Resolved incidentMinor

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Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    We are investigating an issue causing a high percentage of Access One Time Pin emails to fail. All other authentication methods are operating as normal.

  2. Resolved

    Cloudflare engineering determined that customers didn't actually experience elevated levels of OTP failures. The rise in failures was an isolated incident without widespread impact.

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