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Incident detail

Customers may see incorrect invoice payment status

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Timeline

Incident updates

Every update Cloudflare posted, oldest to newest, exactly as it appeared on their official status page.

  1. Identified

    Customers may not see invoice payment status accurately reflected in the Cloudflare UI for payments made since June 11.

    Impacted customers will see paid Invoices shown as Unpaid via the Cloudflare Dashboard.

  2. Investigating

    We are currently investigating this issue.

  3. Identified

    We have identified an additional path that leads to users not seeing the correctly reflected payment state on invoices and are working on a fix.

  4. Monitoring

    A fix has been implemented and we are monitoring the results.

  5. Resolved

    This incident has been resolved.

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