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Browser Isolation Session Initialization Failures

Resolved incidentMinor

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Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    We are investigating reports of customers encountering a white screen when attempting to access websites behind Browser Isolation. This is caused by Browser Isolation session initialization failing to complete. Our engineering team is actively working to identify and resolve the root cause.

  2. Identified

    The issue has been identified and a fix is being implemented.

  3. Monitoring

    A fix has been implemented and we are monitoring the results.

    Customers still experiencing the issue may attempt to close all their Browser Isolation tabs for 2 minutes before starting a new session.

  4. Resolved

    This incident has been resolved.

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