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Monitoring and billing impact on customer services in ap-southeast-1

Resolved incidentMajor

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Incident updates

Every update ClickHouse Cloud posted, oldest to newest, exactly as it appeared on their official status page.

  1. Investigating

    Monitoring and billing is degraded in eu-west-1. Specifically:

    Monitoring dashboards will not contain the latest data

    Metric-based notification will not be sent

    Missing metrics in prometheus endpoints

    Billing metering is not currently updating

    Autoscaling recommendations are not being applied

  2. Resolved

    Issue is now resolved. Currently backfilling metrics for dashboards.

  3. Investigating

    We are investigating an issue impacting customer services in ap-southeast-1. Some services may experience degraded availability.

  4. Monitoring

    The issue with monitoring and billing in ap-southeast-1 is resolved. We are now backfilling the missing data.

  5. Resolved

    Backfill of data for ap-southeast-1 is complete.

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