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Incident detail

Sign-In Issue Affecting Email/Password Logins

Sign-In Issue Affecting Email/Password Logins

Resolved incidentMajor0 affected services

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Incident updates

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  1. Investigating

    We are currently investigating an issue affecting users attempting to log in with email and password credentials. Sign-in via GitHub or Bitbucket OAuth is not affected and remains fully operational. This issue appears to be related to an outage with a downstream authentication provider: https://status.auth0.com/

  2. Identified

    We’ve identified that the issue affecting email/password sign-ins is caused by a degradation in service from our downstream authentication provider, Auth0: https://status.auth0.com/incidents/kknl0nbdzbvx Users should still be able to sign in using GitHub or Bitbucket OAuth, which remain operational. We continue to monitor and will update as we learn more.

  3. Monitoring

    Our downstream authentication provider has implemented mitigation actions and is reporting a reduction in errors. We are seeing corresponding improvement in email/password login success rates. We are continuing to monitor closely to ensure stability before marking this incident resolved.

  4. Resolved

    Our authentication provider has confirmed the earlier service disruption has been fully mitigated: https://status.auth0.com/incidents/kknl0nbdzbvx Email/password login functionality has been restored and is operating normally.