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Incident detail

Issue authenticating only Bitbucket users

Issue authenticating only Bitbucket users

Resolved incidentMinor1 affected service

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Incident updates

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  1. Investigating

    We are currently investigating this issue.

  2. Identified

    What's happening We are investigating an issue we believe is related to an ongoing incident with Atlassian Bitbucket's authentication service. We are actively monitoring Bitbucket's status. What's impacted Customers using Bitbucket as their VCS provider may be experiencing disruptions. What can you expect You may see errors when CircleCI attempts to interact with your Bitbucket repositories. Thank you for your patience while our engineers investigate. We will provide an update as soon as we have more information.

  3. Identified

    What's happening Atlassian Bitbucket has acknowledged an incident affecting their OAuth service, which is the cause of the errors our customers are experiencing. The status of their incident is available at: https://bitbucket.status.atlassian.com/incidents/h51sr145gsmx What's impacted Customers using Bitbucket as their VCS provider may be experiencing disruptions. What can you expect You may see errors when CircleCI attempts to interact with your Bitbucket repositories. Customers using Bitbucket as their login provider may also be unable to authenticate to CircleCI. We will provide an update as soon as we have more information. Thank you for your patience while we monitor Bitbucket's incident and recovery.

  4. Monitoring

    What's happening Atlassian Bitbucket has moved their OAuth service incident to monitoring. You can follow their status at https://bitbucket.status.atlassian.com/incidents/h51sr145gsmx What's impacted Customers using Bitbucket as their VCS provider may be experiencing disruptions. What can you expect You may see errors when CircleCI attempts to interact with your Bitbucket repositories. Customers using Bitbucket as their login provider may also be unable to authenticate to CircleCI. Thank you for your patience while we continue to monitor recovery.

  5. Resolved

    Customers using Bitbucket as their VCS provider or as their login provider experienced errors when interacting with Bitbucket repositories and authenticating to CircleCI. This was caused by an incident with Atlassian Bitbucket's OAuth service, which has now been resolved and all affected functionality has returned to normal.