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Incident detail

Email Notifications Delayed

Email Notifications Delayed

Resolved incidentMinor0 affected services

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Timeline

Incident updates

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  1. Investigating

    We are currently experiencing issues with email notifications across CircleCI. Build completion emails and plan-related notifications are not being delivered as expected. All other notification types, including Slack and webhook notifications, continue to function normally. Build results remain accessible through the CircleCI web interface and GitHub checks. We are actively investigating the issue with our notification delivery system and will provide an update within 30 minutes.

  2. Identified

    We have identified the issue affecting email notifications. Our notification delivery system is experiencing disruptions that are preventing build completion emails and plan-related notifications from being sent. We are actively working with our vendor to restore service. All other notification types, including Slack and webhook notifications, continue to function normally, and build results remain accessible through the CircleCI web interface and GitHub checks. We will provide an update within 30 minutes.

  3. Identified

    We continue to work with our vendor on restoring email notification delivery. Build completion emails and plan-related notifications remain impacted. All other notification types and build results through the CircleCI web interface and GitHub checks continue to function normally. We will provide an update within 30 minutes.

  4. Identified

    We are continuing to work with our upstream provider to restore email notification delivery. Build completion emails and plan-related notifications remain impacted. All other notification types and build results through the CircleCI web interface and GitHub checks continue to function normally. We will provide an update within 30 minutes.

  5. Monitoring

    Our upstream provider has resolved the issue affecting their system. We are currently monitoring email notification delivery to confirm full restoration. Build completion emails and plan-related notifications should begin flowing normally. All other notification types and build results through the CircleCI web interface and GitHub checks continue to function normally. We will provide a final update within 15 minutes.

  6. Monitoring

    We are continuing to monitor for any further issues.

  7. Resolved

    The issue affecting email notifications has been resolved. Build completion emails and plan-related notifications are now being delivered normally. We apologize for any inconvenience this may have caused.