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SASE: Zero Trust Applications Times Out

Resolved incidentMajor

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Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    We are currently investigating reports of timeouts when loading Zero Trust Applications. This issue is being treated with the highest priority, and our engineering team is actively working to identify the cause. A further update will be provided as soon as more information is available.

  2. Investigating

    All current reports of ZTA issues are generated from Israel-1 region

    Investigation continues

  3. Monitoring

    ISP in Israel-1 was swapped 20 mins ago

    Errors are not seen since in our logs, and customers reported issue is resolved

    We are monitoring closely

  4. Resolved

    Root cause seem to derive from global Cellcom ISP routing issues, also reported in downdetector.co.il

    ZTA were recovered when ISP on Israel-1 was switched from Cellcom.

    Some local users that uses Cellcom\Golan Tel may still face signing in or connecting issues. Until the issue is resolved *by the ISP*, users are encouraged to use a different ISP