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Incident detail

Calendar syncing and connection issues

Resolved incidentMinor

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Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    We're investigating an issue affecting calendar connections. Some users may see slowness throughout the product, inaccurate availability, or may be unable to connect or reconnect a calendar. We'll share updates as we learn more.

  2. Identified

    We've identified the cause of the issue affecting calendar connections and are working to reduce the impact. Until then, some users may still see slowness across the product, inaccurate availability, or be unable to connect or reconnect a calendar. We'll share another update when we have more to report.

  3. Identified

    We're continuing to work to reduce the impact of an ongoing outage at one of our third-party calendar providers. Full recovery depends on that provider restoring service, and they haven't shared an estimated time to recovery yet. Until then, some users may still see slowness, calendars showing as unavailable on booking pages, delayed calendar syncing, or trouble connecting or reconnecting a calendar. We'll keep posting updates here until this is fully resolved.

  4. Monitoring

    Our third-party calendar provider is recovering, and we've moved to monitoring. Most calendar syncing and connections are working again, and the majority of delays from the past day have cleared. Because the provider hasn't fully recovered, some users may still see intermittent issues with calendar availability, syncing, or connecting a calendar. We're watching closely to make sure calendar syncing and connections recover fully, and we'll post another update once this is resolved.

  5. Monitoring

    We've finished processing all calendar updates that were delayed during this incident, so calendar events and availability should now be up to date. Our third-party calendar provider is still completing its recovery, so a small number of users may see intermittent issues with syncing or connecting a calendar. We're continuing to monitor and will post a final update once this is fully resolved.

  6. Resolved

    This incident is resolved. Our third-party calendar provider has reported general recovery, and calendar syncing, availability, and connections are working normally again. All calendar updates that were delayed during the incident have been processed. We're sorry for the disruption and thank you for your patience. If you still see a problem with your calendar, please contact our support team.

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