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OutageDeck

Incident detail

Increased dispatch latency and error rates

Resolved incidentMinor1 affected service

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Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    We're observing increased error rates and dispatch latency for a subset of our customers. We're currently investigating and will provide status updates as they become available.

  2. Identified

    The issue has been identified and a fix is being implemented.

  3. Monitoring

    We have mitigated the issue causing increased Hosted Agents dispatch latency and intermittent timeout errors for a subset of customers. We identified abnormal workload activity that was placing elevated load on a supporting service, and have now blocked that activity and applied additional protections. Service metrics have returned to normal, and we are continuing to monitor closely.

  4. Resolved

    Previously elevated loads with Hosted Agents dispatch have fully recovered.