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Incident detail

Transactional email sending halted

Transactional email sending halted

Resolved incidentMinor0 affected services

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Incident updates

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  1. Investigating

    We are currently experiencing an issue affecting transactional email sending. Messages are being held in our sending queue and will be processed once the issue is resolved — no emails are being lost. - Impact: Transactional email sending is currently halted (API + SMTP relay). New submissions are accepted but not yet being delivered. - Not impacted: Marketing campaigns, contact management, dashboard access, and other platform features remain operational. - Started: 2026-06-16, 09:00 UTC. - Status: Engineering teams are actively investigating the root cause.

  2. Identified

    We have identified the cause of the issue affecting some services. Our team is working on implementing a fix to mitigate the impact. We will continue to share updates as we progress toward resolution.

  3. Monitoring

    We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability. Mails are started sending and delivered . We are now actively monitoring .

  4. Resolved

    The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue.

  5. Resolved

    The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue.