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Incident detail

Issue with the Transactional SMS Statistics

Issue with the Transactional SMS Statistics

Resolved incidentMinor0 affected services

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  1. Investigating

    We’ve detected an issue affecting **Transactional SMS Statistics**, and as a result, some customers may be experiencing disruptions while fetching the events. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologise for the inconvenience and will share further updates as soon as we have more information.

  2. Identified

    We have identified the cause of the issue affecting the Transactional SMS Events. Our team is working on implementing a fix to mitigate the impact. We will continue to share updates as we progress toward resolution.

  3. Monitoring

    We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability. We’ll provide an update once we confirm the issue is fully resolved.

  4. Resolved

    The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue.