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Incident detail

Issue with Chatbot on Conversations

Issue with Chatbot on Conversations

Resolved incidentMinor0 affected services

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Incident updates

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  1. Investigating

    We have identified an increase in errors affecting customers who are trying to add sources to the AI chatbot under Conversations. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as we have more information.

  2. Identified

    We have identified the cause of the issue affecting our chatbot service. Our team is working on implementing a fix to mitigate the impact. We will continue to share updates as we progress toward resolution.

  3. Resolved

    The issue has been resolved, and all source addition for chatbot under conversations is now functioning normally. Thank you for your patience while we worked to address the issue.