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Incident detail

Delay in transactional email sending

Delay in transactional email sending

Resolved incidentMinor0 affected services

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Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    We have identified an issue impacting transactional email delivery, which may cause delays in transactional email sending for some customers. No emails have been lost, there is just a delay. Our team is actively investigating the root cause and working to restore normal service as quickly as possible. We apologize for the inconvenience and appreciate your patience. We will continue to share updates as more information becomes available.

  2. Identified

    We have identified the cause of the issue affecting transactional email services for some clients only. Our team is working on implementing a fix to mitigate the impact. We will continue to share updates as we progress toward resolution.

  3. Monitoring

    We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability. We’ll provide an update once we confirm the issue is fully resolved.

  4. Resolved

    The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue.