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Incident detail

Delay in Transactional Email Delivery

Delay in Transactional Email Delivery

Resolved incidentMinor0 affected services

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Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    We experienced an issue impacting transactional email delivery starting at 10:52 AM UTC. During the incident window, customers may have experienced delays of up to approximately 10 minutes in email delivery. The issue lasted for approximately 15 minutes and has now been fully resolved. All queued emails have been successfully processed, and email delivery latency has returned to normal levels. We apologize for the inconvenience and continue to monitor the system closely to ensure service stability.

  2. Identified

    We have identified the cause of the issue affecting some services. Our team is working on implementing a fix to mitigate the impact. We will continue to share updates as we progress toward resolution.

  3. Resolved

    The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue.