Provider
BitriseIncident detail
Experiencing issues with billing cycle refreshing credits/builds for certain Bitrise plans
Resolved incidentMinor1 affected service
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Timeline
Incident updates
Every update Bitrise posted, oldest to newest, exactly as it appeared on their official status page.
Investigating
<b>We are currently investigating a service disruption affecting account, team, and billing features on the Bitrise website. Users may observe their credits/build not being refreshed at the start of their billing cycle.</b>
<b>Services:</b>
Features related to managing account details, teams and team members, billing and payments.
<b>Scope:</b>
A subset of users
<b>Severity:</b>
SEV-2
<b>What we’re doing?</b>
Our Engineering teams are actively investigating this incident, monitoring alerts, and tracing requests to identify the root cause. We’re checking recent deploys, logs, CDN, DNS health, and server availability. We will perform validated mitigations as soon as they are determined safe.
<b>When will the next update be available?</b>
You can expect a status update approximately <b>1 hour</b> from now.
Identified
The issue has been identified and a fix is being implemented.
Resolved
This incident has been resolved.
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