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Incident detail

Users receiving errors when attempting to load BitBucket

Users receiving errors when attempting to load BitBucket

Resolved incidentMajor3 affected services

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Incident updates

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  1. Investigating

    We are aware of some users experiencing issues loading Bitbucket and may be receiving errors such as '500 internal server error'. Our team is investigating this issue with urgency and will provide an update as soon as possible.

  2. Monitoring

    Our team has mitigated the issue that caused error messages when loading Bitbucket. We are continuing to monitor at this time to ensure performance has been restored, and resolve the root cause.

  3. Resolved

    Our team has mitigated the issue that caused error messages when loading Bitbucket. Bitbucket should now function correctly for all previously impacted users.