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Incident detail

Bitbucket is slow in responding to customers

Bitbucket is slow in responding to customers

Resolved incidentMinor3 affected services

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Incident updates

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  1. Investigating

    We are investigating cases of degraded performance for Atlassian Bitbucket Cloud customers. We will provide more details within the next hour.

  2. Identified

    We continue to work on resolving the degraded performance and intermittent failures (due to slow loading times) for Atlassian Bitbucket. We have identified the root cause and taken mitigations to handle the increased load and expect recovery shortly.

  3. Monitoring

    We have identified the root cause of the degraded performance and have mitigated the problem. We are now monitoring closely.

  4. Resolved

    Between 06:35 to 9:27 UTC, we experienced degraded performance for Atlassian Bitbucket. The issue has been resolved and the service is operating normally.