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Incident detail

Outbound Calling- France

Resolved incidentMajor

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Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    Teams are investigating an incident impacting Diversion header calls in France. These calls may not complete as expected.

  2. Resolved

    This incident has been resolved.

  3. Resolved

    Between 04:37 UTC and 11:47 UTC on October 6, 2026, a subset of Bandwidth's outbound voice calls to France failed to connect.

    Bandwidth is continuing to investigate this issue to identify all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded.

    We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

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