Increased Packet loss (Frankfurt)

We are investigating increased packet loss, impacting AWS Direct Connect connectivity for some customers in the EU-CENTRAL-1 Region.

We can confirm packet loss impacting Direct Connect connections in the EU-CENTRAL-1 Region. Engineers were automatically engaged and immediately began working to both identify the root cause, and identify multiple parallel paths to mitigate the issue. At this time, we are seeing early signs of recovery. We will provide another update in 60 minutes, or sooner if we have additional information to share.

Starting at 7:33 PM PDT, we began experiencing increased packet loss impacting AWS Direct Connect connectivity for some customers in the EU-CENTRAL-1 Region. While we have made progress, connections to the following Direct Connect location are still impaired: Equinix FR5, Frankfurt, DEU. Customers who have multi-site redundancy configured with their Direct Connect paths should not be observing impact at this time. Customers whom only have connections at the Equinix FR5, Frankfurt, DEU location will continue to experience connectivity issues. We are actively working to mitigate the impact and work toward full recovery, but expect full recovery is multiple hours away. We will provide an update in 90 minutes, or sooner if we have additional information to share.

We are actively working to restore connectivity through the Direct Connect location: Equinix FR5, Frankfurt, DEU. Customers whom only have connections at the Equinix FR5, Frankfurt, DEU location will continue to experience connectivity issues. For a workaround impacted customers who have the option available to failover to VPN are recommended to do so to achieve recovery. For customers using Direct Connect gateway and Transit Gateway, we recommend creating a AWS Site-to-Site VPN and attach it to your Transit Gateway, refer steps <a href="https://aws.amazon.com/premiumsupport/knowledge-center/dx-configure-dx-and-vpn-failover-tgw/">here</a>. For other customers we recommend establishing a AWS Site-to-Site VPN as a temporary backup path, refer steps <a href="https://docs.aws.amazon.com/vpn/latest/s2svpn/SetUpVPNConnections.html">here</a>. As of this time, we expect recovery is multiple hours away. We will provide another update in 90 minutes, or sooner if we have additional information to share.

We continue to work towards recovery of connectivity for AWS Direct Connect connections at Equinix FR5, Frankfurt, DEU. The root cause is related to a facility infrastructure issue at the location that is impacting network infrastructure. Customers with connections solely at this location will continue to experience packet loss or connectivity degradation. Customers with multi-site or redundant configurations across other locations are not impacted. For a workaround, impacted customers who have the option available to failover to VPN are recommended to do so. For customers using Direct Connect gateway and Transit Gateway, we recommend creating a AWS Site-to-Site VPN and attaching it to your Transit Gateway, refer to steps <a href="https://aws.amazon.com/premiumsupport/knowledge-center/dx-configure-dx-and-vpn-failover-tgw/">here</a>. For other customers we recommend establishing an AWS Site-to-Site VPN as a temporary backup path, refer to steps <a href="https://docs.aws.amazon.com/vpn/latest/s2svpn/SetUpVPNConnections.html">here</a>. As of this time, we expect recovery is multiple hours away. We will provide another update within 2 hours or as soon as we have more information to share.

AWS Direct Connect connectivity remains impaired for customers with connections at the Equinix FR5 location in Frankfurt, DEU. Customers with multi-site or redundant configurations across other locations continue to be unaffected. Engineers are actively working to restore connectivity, with efforts ongoing across multiple workstreams to resolve the underlying facility issue and bring the impacted network equipment back into service. We continue to expect recovery is multiple hours away. For a workaround, impacted customers who have the option to failover to VPN are recommended to do so. For customers using Direct Connect gateway and Transit Gateway, we recommend creating a AWS Site-to-Site VPN and attaching it to your Transit Gateway, refer to steps <a href="https://aws.amazon.com/premiumsupport/knowledge-center/dx-configure-dx-and-vpn-failover-tgw/">here</a>. For other customers we recommend establishing an AWS Site-to-Site VPN as a temporary backup path, refer to steps <a href="https://docs.aws.amazon.com/vpn/latest/s2svpn/SetUpVPNConnections.html">here</a>. We will provide another update within 2 hours or as soon as we have more information to share.

Engineers continue work to restore connectivity at Equinix FR5 location in Frankfurt, DEU. Our co-location partner is working to resolve the underlying facility infrastructure issue and while the improvements are not yet customer visible, we are making positive progress towards resolution. For customers who require immediate recovery, we recommend failing over to VPN, as outlined in our previous updates. We will provide another update by 9:30 AM PDT, or sooner if we have additional information to share.

Our co-location partner continues to work to resolve the underlying facility infrastructure issue at the Equinix FR5 location in Frankfurt, DEU. Access to the affected area is currently restricted due to safety concerns, which is impacting our ability to assess the physical condition of the network equipment and provide a more accurate recovery timeline. Based on current information, full recovery is not expected in the near term and may extend beyond today. AWS Direct Connect connections at this location remain impaired. Customers with redundant connections through other locations remain unaffected. For customers using Direct Connect gateway and Transit Gateway, we recommend creating a AWS Site-to-Site VPN and attaching it to your Transit Gateway, refer to steps <a href="https://aws.amazon.com/premiumsupport/knowledge-center/dx-configure-dx-and-vpn-failover-tgw/">here</a>. For other customers we recommend establishing an AWS Site-to-Site VPN as a temporary backup path, refer to steps <a href="https://docs.aws.amazon.com/vpn/latest/s2svpn/SetUpVPNConnections.html">here</a>. We will provide another update by 3:30 PM PDT, or sooner if we have additional information to share.

Our co-location partner is continuing work to restore safe access to the affected area at the Equinix FR5 location in Frankfurt, DEU. Once safe access has been secured, our engineers will be able to assess the affected network devices. We continue to closely track progress and will share an update by 9:30 PM PDT, or sooner as new information becomes available.