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Platform Log ingestion issue

Resolved incidentMinor1 affected service

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Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    We are currently investigating an issue with platform log ingestion for Astro. Logs may not be available in the Cloud UI.

  2. Investigating

    We are continuing to investigate this issue, and will provide another update in 30mins or as new information is available.

  3. Identified

    We have identified the source of increased log generation volume, which is causing issues on the ingestion side. We're implementing mitigations now and are monitoring the results.

  4. Identified

    We are continuing to investigate and monitor this issue.

  5. Monitoring

    We are beginning to see ingestion catch up with backlog log load. Customers may begin to see some logs becoming available in the Cloud UI

  6. Monitoring

    We continue to see log ingestion improving on the platform, and we're continuing to monitor the situation.

  7. Monitoring

    We are continuing to see progress as the log injestions works through the backlog. Available logs are now about ~20mins old, and we expect to see that latency return to normal baseline in the next 2 hours.

  8. Resolved

    Ingestion lag is back at baseline

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